How to use this website and answers to your other questions about buying from our Online Salon @ Number Four |
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Our website simulates a Clarins salon consultation so we may ask about your skin type as well as the type of treatment required. Our website is laid out under the main beauty topics. Treatment types are shown under these and, mainly in the complexion section, some skin type headings before the correct product display is reached. Alternatively, if you have used Clarins products previously, you can enter the product name or number in the Salon Search. This takes you directly to the Clarins product information page. Initially each product display has details of price, a small picture, "add to basket" and "buy now" buttons. Just click on the picture or the item name to see a larger picture, a full description and method of use for that product. In the Online Salon, click
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In the Online Salon, click
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We offer a Salon Club which will allow you to benefit from certain special offers, early notification of new products and beauty advice from our Clarins trained beauty therapists. Click here for further details. We want you to be entirely satisfied so if you experience any problems using the website shopping system, please e-mail our Technical Support |
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Make your present giving even easier - use our free Gift Wrapping & Greeting Card service ! Naturally, we have stylishly suitable wrapping for every occasion, with a matching greeting card as well. The service is available on each order. Should you need to send several gifts, complete the Salon Club form so that your details are automatically entered for each subsequent order - just amend the delivery address as necessary. |
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How to pay for your order You may pay for your order by : When payment is to be made by Credit or Debit card, payment is not actioned until the date that the order is made ready for despatch. Following a recent licensing agreement with Clarins, we can now supply Clarins beauty products throughout Europe. If you are purchasing from outside the UK, the payment will be converted from Pounds Sterling into your local currency by the Credit Card company at the prevailing exchange rate. Check the Currency Converter for an up-to-date exchange rate. Please note that this does not include any allowance for banking costs and should only be used as an indicative rate.
When your order is being paid for by cheque, it will be despatched once the cheque has been cleared through the banking system. |
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Our full contact details are : Sarah Angilley |
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You can easily tell your friends about our Number Four website and the superb Clarins beauty product service Send them a message by clicking on our Tell-a-Friend service. Just enter the details required, add your comments and then click on the Go! button to send the message. |
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Customer Support & Service Membership of our Online Salon Club is completely free. You can use this to obtain personalised beauty advice from our Clarins trained beauty therapists at any time. We can help you select the Clarins products for your skin type and requirements. Salon Club members also receive early notification of new Clarins products. Our website is structured to in the manner of a typical consultation. In addition, all of our customers will find full product information with each Clarins product that is purchased. In the event of any query, our Customer Service is available at any time by e-mail, post or by phone during our business hours. Customer Service - Phone
: Business hours : Our contact details are : Sarah Angilley |
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Complaints Procedure Satisfied ? Dissatisfied ? Please contact us by e-mail, post or phone, as soon as possible, stating clearly what concerns you. You can be sure that any complaints will be handled in a fair, confidential and effective manner. Any complaints will be acknowledged as soon as possible but, in any event, within 5 working days. We will inform you of the likely timescale for resolving your complaint and keep you informed of progress during our complaints procedure. If your complaint concerns the Clarins product, we may need to seek further advice from our Clarins technical service. Should you feel that a complaint about our service has not been addressed, you may request that your complaint is sent to Clarins UK for their independent arbitration. Their decision will be binding on both parties. |
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Our website shopping order system uses an Industry standard 128-bit high-security encryption system for all sensitive information. |
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You may be assured that we do not pass on your details to any other businesses. We do not collect information about our customers unless you wish to join the Salon Club. In this case, we will maintain details of your name, address and contact information. This information is collected from the form which you complete to join the Salon Club The information is collected only so that we may contact you again with news of Clarins products, Special Offers and other items about Clarins or Number Four Salon You may contact Sarah Angilley if you have any concerns over the manner in which your personal information is being used. |
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Unsolicited e-mail If you would like to join our free Online Salon Club, we will be able to offer you personalised beauty advice and receive early notification of new Clarins products, Special Offers etc that we feel will interest you. If you do not wish to join the Salon Club, you can be assured that you will not receive any promotional correspondence from us |
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Our delivery service to mainland UK has three options :
If you live outside the UK, please contact us for the cost of delivery to your country.
Orders will be despatched as soon as possible. You will be notified if there should be any unforseen delay or there are any items not in stock. Generally packages are larger than most letterboxes and, for the Special Delivery option, a signature is required for delivery. So, on our Order Form, please ensure that you give a delivery address where a signature may be given to accept the parcel. Often you may find that a work address is the most convenient. Delivery |
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Product quality assurance At Clarins, nothing is too good for your beauty and well-being.Clarins research laboratories select only the most effective ingredients for maximum results. For the sake of the environment, Clarins uses only plant-based ingredients and does not carry out any animal testing. All advice provided on this website is based on findings from the Clarins Research Institutes and consists of application techniques and tips to achieve the best results. If you need any further information about the use of Clarins products, please contact us by post, e-mail or phone +44 (0) 1726 64040 during our Business Hours: 9.00am to 5.00pm, Monday
to Saturday. |
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Sales outside the UK are most welcome. Our prices are shown inclusive of the 17.5% VAT that is payable within the UK and other European Union countries. If you are ordering from a country outside the European Union, the VAT may be taken off the cost of your order. You may, however, be subject to taxes imposed in your own country. Please also request information on delivery costs applicable to your country. |
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Cancelling your order We quite understand that you may change your mind and wish to cancel an order. Your right to cancel your order begins as soon as the order is placed. The right ends 7 working days after you have received your order. Working days are Monday to Friday but excluding Public Holidays If you wish to cancel your order once the good have been despatched, we will require you to return them to us at your expense. If you wish to cancel your order, you must contact us in writing by post, to our address as given below, or e-mail. A phone call does not meet the requirements of the regulations. The effective date for cancellation is the date on which your communication is sent. This is to ensure that you have the full 7 working day period for the right to cancel. When you cancel an order, ownership of the products sent to you reverts to Number Four Beauty Salon. You also have a duty to restore the products to us Any products which are returned, under your right to cancel your order, must be kept in "as new condition", in the original, unopened packaging. We will return the full cost of your order including the delivery charge within 30 days. Please note that, due to the personal nature of the products, we cannot give a refund on products which have been opened or tampered with in any way. Alternatively, if the order is not returned to us, it must be made available for collection by us. In the event of collection being required, you will be responsible for the direct cost of recovering the ordered items. Please note : This cost may well be higher than the cost of you returning them to us. When an order is placed, you will be told in writing about the right to cancel. Following your decision to cancel an order, there is a duty of care of the products for 6 months. During this period, if you are requested in writing to make the products available to us, the duty of care is open-ended. |
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Out of stock products If your order cannot immediately be fulfilled because an item is out of stock, we will try to contact you as soon as possible by e-mail or phone. You may choose to
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Statutory Rights Nothing that is contained in these terms and conditions or purchase will affect your UK Statutory Rights as a consumer. Purchases from our website are made under the current UK legislation and subject to the jurisdiction of the UK legislation only. |
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button to put the product into your
shopping basket and continue browsing in the Online Salon. Basket
contents can be amended before you place your order.
button to buy the
product and go straight to the Checkout. You can still amend your order in the
Checkout and also return to browse the Online Salon by either clicking on the
Back button on your Internet browser or selecting Online Salon at the top of
the screen.
